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1. Fortinet support phone call how to#
2. Fortinet support phone call update#
3. Fortinet support phone call Patch#
4. Fortinet support phone call software#

What you have already tried as part of your troubleshooting process.

Fortinet support phone call software#

Fortinet support phone call update#

Please update the ticket if you've found any solution for this.Fortinet is a global leader and innovator in Network Security. After about 30 minutes, all the phones are unable to register with the PABX. After about 10 minutes, phones starts to unregister from the PABX (Registration fails).ĥ. After 2, 3 minutes, one by one, the phones becoming unable to take calls.Ĥ. Some phones can take outbound calls and local calls between the LAN. All phones starts to register with the PABX which is in the cloud.Ģ. Put the Fortigate 90D in between the router and the Core switch.ġ. The steps of events happen on the phones are as follows.Ġ. So, the case is still open, but no solution. Since we are a 24*7 call center we can't schedule down times whenever he requests. He has requested for remote sessions on two days, and leaves in middle of the session saying that his working hours are over. I've also opened a TAC case with Fortinet regarding this but the TAC Engineer couldn't find the issue either (He was too lazy to investigate the issue). The issue happens only when I plug the Fortigate 90D in between the Router and the Core Switch.

Fortinet support phone call Patch#

Who can do the PCAP or diag debug flow from?ġ: has anybody conduct pcap or diag debug flow - Not sureĢ: has this ever worked correctly - Yes - has worked the better part of 14 months.ģ:( if #2 is a yes ) have you recently added new policies or upgrade the unit - no.Ĥ: what exact v4 build are you running - v4.0, build0672, 130904 (MR3 Patch 15)ĥ: what' s the status of the ALG - SIP ALG is disabled Where can I get the diagnostics from? SilverSky or my VoIP provider?

We run over the public pipe but has been just fine since we started.

The VoIP provider has been next to worthless because we' re not on their " managed" service line.

I' ve answered some of your questions below.

Fortinet support phone call how to#

The IP phone provider has the best means to assist from the Soft Switch with logs, traces and debugs.įwiw, here fortinet KB on how to identify the ALG status I heard good and bad things about them, but if they are managing the device(s), they should be able to identify the problem(s). What you need to do is to lean into SilverSky and have them provide you the diagnostics. Lack of call control is typically Soft-PBX related or firewallpolicy or authentication and the registering of devicesĪ 20sec call drop is typically related to the count-down timer and the called party not ACk' ing in the 20sec window One-way audio or no audio, is a fwpolicy issues or ALG issue Will you will need to provide diagnostics but for starters ġ: has anybody conduct pcap or diag debug flowģ:( if #2 is a yes ) have you recently added new policies or upgrade the unit Our VoIP provider, Nextera, has been worthless with any support. Likewise on an outgoing call, when the call drops after 20 seconds, the phone handset timer continues to tick and the call doesn' t terminate.Ģ) Sometimes incoming calls never ring, after a pause of silence, the voicemail on the handset just picks up.ģ) Sometimes on outgoing calls, a quick busy signal is returned.Ĥ) Note - I do have one VoIP phone plugged directly into our DSL modem and works just fine. My Fortigate 60B is in NAT mode and running v.4.0 firmware.ġ) Incoming calls ring through multiple times and don' t quit, even if the incoming caller hangs up. I trust they know the proper configuration to allow SIP traffic. We use SilverSky to manage our Fortigate 60B device and they tell me that the SIP traffic is going through the device as cleanly as possible. Additionally, we sometimes receive a quick busy signal. Both incoming and outgoing calls end after 20 seconds. We have a hosted VoIP system and over the last few days, we can no longer complete a phone call.